Privacy Policy (UK GDPR & PECR Compliant)

Effective Date: 10^th September 2025

Clive’s Candles (“we,” “us,” “our”) is a family-run business based at The Ferrers Centre in the National Forest. We respect your privacy and are committed to protecting your personal data. This policy explains what we collect, why, how we use it, and your rights under UK law.

1. Who We Are

Controller: Clive’s Candles

Address:

Ferrers Centre for Arts & Crafts

Staunton Harold

Ashby-de-la-Zouch

Leicestershire

LE65 1RU

Email: info@clivescandles.co.uk

We do not currently have a Data Protection Officer, but you can contact us at the above email with any data queries.

 

2. What Data We Collect

We collect information when you:

Place an order (name, email, postal address, payment details).

Create an account (login details, order history).

Sign up to our newsletter (name, email).

Enter competitions (name, email, submitted answers).

Browse our website (cookies, IP, device type).

 

3. Why We Use Your Data & Lawful Basis

To process and deliver your orders (contract).

To manage your account (contract).

To send service communications e.g. delivery updates (legitimate interests/contract).

To send marketing emails if you opt in (consent).

To administer competitions (legitimate interests).

To analyse website performance via cookies (consent for non-essential cookies).

To meet legal/tax obligations (legal requirement).

 

4. Sharing Your Data

We only share with trusted partners needed to run our business, such as:

Payment processors (e.g. Stripe).

Courier services for deliveries.

Email marketing providers (e.g. Campaign Monitor).

Website hosting and IT providers.

We never sell your data.

 

5. Data Retention

Orders: 6 years (for accounting/tax purposes).

Marketing emails: until you unsubscribe or after 24 months of no engagement.

Competition entries: deleted within 3 months after the winner is announced.

 

6. International Transfers

Some providers may store data outside the UK. Where this happens, we ensure safeguards are in place, such as Standard Contractual Clauses or UK-approved transfer mechanisms.

 

7. Your Rights

You have the right to:

Access the data we hold about you.

Correct or delete your data.

Object to or restrict processing.

Withdraw consent for marketing at any time.

Lodge a complaint with the ICO (ico.org.uk).

To exercise your rights, email us at info@clivescandles.co.uk

 

8. Cookies

Essential cookies – These are needed for the website to function (for example, remembering what’s in your shopping basket). They cannot be switched off.

 

Analytics cookies – These help us understand how visitors use our site so we can improve performance. We only use them if you give consent.

 

Marketing cookies – These may be used to personalise ads or allow you to share content on social media. We only use them with your consent.

 

Managing cookies:

When you first visit our website, you’ll see a cookie banner where you can accept or reject non-essential cookies. You can also change your preferences at any time in your browser settings.